1. Who we are
Inscribed is a Zambian stationery and planning brand. This policy explains how we handle personal information when you browse our website, contact us, request a custom or bulk order, or purchase from us.
2. Information we collect
Depending on how you interact with us, we may collect:
- your name, email address, telephone number, company, or school;
- your enquiry, product preferences, customisation details, and correspondence;
- order, payment-status, collection, delivery, and transaction information;
- technical information such as your IP address, browser, device, and website activity; and
- information you choose to send through WhatsApp or another linked service.
Payment providers generally process payment credentials directly. We may receive confirmation, reference, or status information but do not need to store your full payment credentials.
3. How we use information
We use personal information to:
- respond to enquiries and provide product or stock support;
- prepare quotations and process, fulfil, deliver, or support orders;
- manage customisation, returns, refunds, and customer service;
- secure the website, prevent fraud or abuse, and enforce rate limits;
- maintain business, tax, accounting, and operational records;
- improve our products, services, and website; and
- comply with legal obligations and protect our legitimate rights.
4. When we share information
We may share only the information reasonably needed with service providers that help us operate, including website hosting, database, payment, communications, delivery, accounting, and security providers. We may also disclose information when required by law, to protect rights or safety, or as part of a business reorganisation. We do not sell your personal information.
5. WhatsApp and external services
If you contact us through WhatsApp or follow another external link, that provider may collect and process information under its own privacy policy. Information sent through those services is also handled by the relevant provider, and its systems may operate outside Zambia.
6. Cookies and technical data
The website may use cookies or similar technologies that are necessary for security, session management, and core functionality. Our servers may also record technical request data to keep the service reliable and prevent abuse. If we introduce non-essential analytics or advertising technologies, we will provide any notice or choice required by applicable law.
7. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer support, fulfilment, accounting, dispute resolution, fraud prevention, and legal compliance. Retention periods vary according to the type of record and applicable obligations. We then delete, anonymise, or securely archive the information as appropriate.
8. Security
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
9. Your choices and rights
Subject to applicable law, you may ask to access, correct, update, or delete personal information we hold about you, or object to or restrict certain processing. We may need to verify your identity and may retain information where the law permits or requires it. You may also complain to the relevant Zambian data protection authority if you believe your information has been handled unlawfully.
10. Children's privacy
The website is not directed at children who are not able to enter into a purchase independently under applicable law. A parent, guardian, school, or other authorised adult should submit enquiries or orders on a child's behalf. Please do not send unnecessary information about children.
11. Changes and contact
We may update this policy to reflect changes to our services or legal obligations. The latest version will appear on this page with its updated date. To ask a privacy question or exercise a right, please contact Inscribed.